Monday, September 21, 2009

Unsolicted Thank Yous

I've written several times before about the importance of Unsolicited Updates, including:











This, then, is a variation on the theme, called Unsolicited Thank Yous. It works like this:

Taking the time you thank someone - again - especially when they're not expecting it, builds good will ... and increasing loyalty.

Examples:

  • "Thanks, again, for the head's-up on [that issue] the other day. It really helped me do so much better at the budget review meeting."
  • "Thanks, again, for forwarding me that magazine article on [that topic]. The statistics it quoted came in handy that very afternoon!"
  • 'Thanks, again, for facilitating that meeting with [you know who]. I don't think it would have been nearly as fruitful if you hadn't."

Get the idea?!

  • "Thanks, again, for sitting in for me at [that meeting]. I was able to get so much done with my door closed and no one knowing I was in my office the whole time!"
  • "Thanks, again, for handling [that mess] the way you did. Everyone seemed pleased with how it turned out."
  • "Thanks, again, for coaching Tony on [his screw-up]. He seems to understand what went wrong so much better now."

Of course your thanks has to be authentic and real. And they have to 'speak to' the situation at hand. The key is to share how pleased you truly were by the effort.

That's about the giving of Unsolicited Thank Yous, but did you know you can help solicit them, too?

  • "So how did I do with [that gnarly problem] the other day, boss? Did I handle it well?!"
  • "So what did you think of [that crisp, one-page, memo] I drafted for you? Did it save you any time?!"
  • "So with all the things we've done for [your company], haven't we gotten anything right?!"

Try it - from both ends - and see.

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2 Comments:

Anonymous Edgar says...

The value of Good Will is seriously misunderstood.

Much more could get done in business - if people had more good will and less red tape.

September 21, 2009 4:08 PM  
Anonymous Anonymous says...

Thank you for this!

- t

October 1, 2009 8:57 AM  

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