16 Supervisor Competencies of Note

16 Supervisor Competencies* of note that apply, equally, to assistant managers, managers, directors, senior directors, vice presidents, senior vice presidents, executives and all leaders, for that matter, as well:

1. Influence – Persuading others to accept a desired point of view; gaining support and commitment from others; and effectively change in behavior of others
   
2. Facilitation – Leading meetings or group efforts without directing the outcome; creating an environment of openness and trust; and leading groups to decisions where all participants feel a sense of ownership
   
3. Planning and Organizing – Developing comprehensive project plans; monitoring progress against goals; assigning clear responsibilities; and breaking work down into manageable portions
   
4. Analysis – Gathering relevant information; considering broad range of issues and factors; perceiving relationships among diverse information; and using logic effectively
   
5. Decision Making – Making timely and effective decisions
   
6. Delegating – Assigning tasks effectively to others while maintaining responsibility for results; considering skill-level of employees and challenge-level of assignments given
   
7. Follow-up and Commitment – Following plans through to closure; persisting despite obstacles; keeping their word
   
8. Communication – Insuring that the messages that they intend to have received by others are the same as the ones that actually are received
   
9. Listening – Demonstrating attention to, and conveying understanding of, others
   
10. Managing Conflict – Identifying sources of conflict; using conflict as a constructive process to exchange ideas; keeping energy focused on desired outcomes, rather than on what they feel is happening “to” them
    
11. Fostering Teamwork – Clarifying roles and responsibilities with an eye beyond whatever crisis is driving current behaviors
    
12. Technical/Functional Expertise - Possesses current knowledge of profession and industry and is regarded as an expert
    
13. Time Management – Setting efficient work priorities; working on several tasks simultaneously; effectively balancing important and urgent – and short-term and longer-term – tasks
    
14. Motivating Others – Encouraging others to achieve desired results; creating enthusiasm and commitment in others
    
15. Coaching and Developing Others – Giving timely, specific, constructive feedback; and providing challenging, developmental assignments
    
16. Providing Direction – Providing clear direction and sets clear priorities; fosters a common vision

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from "New Supervisor Training" by John E. Jones, and Chris W. Chen