Everything You Know vs. What's Requested
It's not unusual for vendor sales reps, customer support personnel, account managers, IT directors, and others, to be reassigned this time of year. And it's not unusual for the departing individual to provide all sorts of non-essential "turnover" information to the replacement.
It's not unusual for a boss to ask for a crisp one page memo on a topic. And it's not unusual for the person writing that "one-pager" to actually submit a multi-page report, complete with pictures and charts and fancy headings.
It's not unusual for a co-worker to ask for the facts associated with a problem that happened while s/he was on break or lunch or vacation. And it's not unusual for the co-worker asked to provide all sorts of commentary and opinion before offering one shred of factual evidence on the matter.
In each of these cases, someone (quite possibly with the best of intentions) responded with everything they knew about the matter rather than with what was requested. And in each case, their over-response was unnecessary and inappropriate.
When you ask someone for some information, do they respond with everything they know, or with what's requested?
When someone asks you for some information, do you respond with everything you know, or with what's requested?
Remember, just because someone wants to know what time it is, it doesn't mean that they also want to know how a watch works!
Labels: Success at Work