Monday, July 03, 2006

3qtr2006 - Not Just Talk! Newsletter

Table of Contents - 3qtr2006 - Not Just Talk! Newsletter

  • Feature Article
  • Great Things I Didn't Say!
  • What's News at GottaGettaCoach!?
  • GottaGettaBlog!
  • Weblog Highlights Administrivia

3qtr2006 - Feature Article

C.L.E.A.N. up your Mess

In preparing for an interview with the Chicago Tribune last month (Moving on often best fix for blunders) I was asked to consider what steps an employee should take to recover from having embarrassed the boss.

Certainly there's a "clean-up" function that's required. And to that end, here's a C.L.E.A.N. acronym for doing exactly that:

C, as in COP to it - You screwed up; now admit it. Even if your mistake was having misjudged how your boss would react to what you did, you really do have to take responsibility for the impact your actions had, ASAP. No ifs, ands, or buts.

L, as in LISTEN for the deeper issue - We already know that bosses don't always say what they mean. So if, as example, your boss starts criticizing you for something you said at a meeting with more senior managers, chances are you inadvertently embarrassed him/her. Did you contradict something s/he said? Misstate some key facts? Comment in a way that was "off message"? Encourage your boss to tell you what's really at issue. Ask what s/he is not telling you. Get the real story.

E, as in ECHO your apology - Once you understand exactly how you embarrassed your boss, apologize. Express your regret in such a way that s/he can't help but realize that: (a) you truly are sorry; and (b) you understand what you did wrong. Then ask if you should apologize to anyone else about this. It's a gracious extra step that can help rebuild bridges and mend fences.

A, as in ACT professionally - You may be put in the dog-house for a while, but depending on circumstances, you probably deserve it. After all, you did the crime, now do the time. So work hard; do good; and above all, don't whine about it ... to anyone.

N, as in NEVER do that again! Clear enough?!

But what if it's the boss who embarrasses you? What then?

Certainly you can cop to the fact that you were, in fact, embarrassed. You can also listen for what the boss' intent actually was.

What you'd echo though, would be additional examples that suggest a problem has emerged - one that you'd like your boss to appropriately resolve. Then continue to act professionally, whether you feel like it or not, and never, under any circumstances, complain to people who can't do anything to help solve the problem.

If the pattern continues, you have a choice to make: (a) complain to someone who can get your boss' attention; (b) put up with it; or (c) find yourself a new job with a different boss.

Hard choices, but choices nevertheless.


3qtr2006 - Great Things I Didn't Say!

  • "The test of a first-class mind is the ability to hold two opposing ideas in the head at the same time and still be able to function." - F. Scott Fitzgerald
  • "In everyone's life, at some time, our inner fire goes out. It is then burst into flame by an encounter with another human being. We should all be thankful for those people who rekindle the inner spirit." - Albert Schweitzer
  • “When a friend is in trouble, don't annoy him by asking if there is anything you can do. Think up something appropriate and do it.” - Edgar Watson Howe
  • “Criticism is something we can avoid easily by saying nothing, doing nothing, and being nothing” - Aristotle
  • "The successful person has the habit of doing the things failures don't like to do. They don't like doing them either necessarily. But their disliking is subordinated to the strength of their purpose." - E.M. Gray
  • "If you want the rainbow, you've got to put up with the rain." - Jimmy Durante


3qtr2006 - What's News at GottaGettaCoach!?

News and Highlights from last quarter:
  • Barry Zweibel is quoted as an industry expert in Moving on often best fix for blunders, an article in the Business Section of the June 19, 2006 Chicago Tribune.
  • The Better Business Bureau of Chicago and Northern Illinois, Inc. commends GottaGettaCoach!, Inc. with the BBB Complaint Free Award for 2005.
  • Barry Zweibel is interviewed by Pink Magazine for an upcoming article on helping managers deal more effectively with difficult employees.
  •, exclusive partners of the WSJ and BusinessWeek online, selects an article written by Barry Zweibel (Help Them Say Yes: Provide a 90-Day Plan) to include as part of their "Smart Career Guide" e-book compilation that they distribute as a thank-you gift to new subscribers.
  • Above the fold on the front page of their Sunday, April 30th, Career Section, the Daily Southtown newspaper prints an interview with Barry Zweibel as an expert on "unleashing your potential."
  • Sunbelt Services selects GottaGettaCoach! for an executive coaching/leadership consulting initiative.
  • information from the GGCI executive coach page


3qtr2006 - GottaGettaBlog! Weblog Highlights

I've been using GottaGettaBlog! as a vehicle to capture news, notes, and musings about coaching, mentoring, and getting more from YOUR Untapped Potential - along with whatever other stuff I happen to find amusing and/or thought-provoking - since June of 2003. Highlighted postings from last quarter are listed below - just follow the links:

from April 2006

from May 2006

from June 2006

Your on-line comments at GottaGettaBlog! are both welcomed and encouraged. To receive weekly digests of new GottaGettaBlog! postings, update your subscription here.

3qtr2006 - Administrivia

This edition of Not Just Talk! was written and created by Barry Zweibel, executive coach, leadership consultant, and president of GottaGettaCoach!, Incorporated.

GGCI specializes in helping executives - and managers aspiring to leadership positions - to:

  • think more strategically more of the time
  • communicate more effectively, up, down, and across the organization
  • better leverage their time, effort, and personnel resources
  • adopt a more coach-like attitude with staff and vendor personnel
  • be ready willing, and able to have difficult conversations, when needed
  • drive key business results without being a jerk!

GGCI also provides life coaching and career coaching services to those looking to make good things happen sooner in their lives and careers.

For information on how GottaGettaCoach! can help you - or those in your organization - please contact Barry directly at 847.291.9735,, or via

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